We recommend using our service 1-2 weeks after your iPhone/iPad was stolen. It's best to give it enough time to make sure that whoever got your device, starts using it with a new simcard and preferably adds their Apple ID/iCloud account.
Any iPhone or iPad has a unique IMEI code that is augmented inside of the chip on the motherboard of the device.
In iPhones/iPads it can't be changed or replaced using software/hardware or any other means.
It can only be replaced if you get a new replaced device at one of the official Apple Stores where you must also prove yourself as the device owner.
That's why we only work with Apple products and not Android devices where IMEI can be changed using special software. And that's why it is so important for you to have your iPhone/iPad IMEI or Serial number handy. You can check it on the box, check or in the warranty papers - it should be there.
As soon as you have found it, please follow the steps below so that we could start checking your device.
1. Make sure your iPhone/iPad IMEI is correct by checking its authenticity at IMEI CHECK tab.
2. Click CONTACT US in the top navigation bar and fill in the form. You should put your name, email address and your iPhone/iPad IMEI or Serial number.
3. You should mention the type of service that you want to proceed with in your message.
There are 2 types of services that we provide:
MINIMUM - We check your iPhone/iPad IMEI for new simcard activity. If report is showing one of your old Simcards or a very old activation and you confirm that (meaning noone has been using your iPhone/iPad with a simcard after it was stolen/lost), then it is recommended to check back in a few weeks. That's why we recommend to give it some time before using our service in the first place.
If the device was activated after it was lost/stolen and there is a new data, then we provide you with the basic information on that new activation including simcard number (ICCID - Integrated Circuit Card ID), the date when your device was activated with that simcard, its carrier/netrowk, country etc. You can take this information to authorities/local police to help them retrieve your device back. They should be able to send an official request to the carrier using the data from our reports to pull up the user's information (if the simcard is not anonymous), phone number and their approximate location.
ETA for generating the report: 2-4 business days.
MAXIMUM - If a thief, new user or whoever got your stolen/lost iPhone/iPad registers a new iCloud Account/Apple ID or adds their own one, there is a high chance we can pull up their phone number, email address, full name and even the address of residence (if added to iCloud). In case it is showing your own information in the report and you confirm that, this would mean noone has either been using your device or has not added their iCloud Account/Apple ID details yet. In this case, it is recommended to check back in a few weeks.
ETA for generating the report: 2-5 business days.
After you've received the report, in case there was an activity after your iPhone/iPad was lost/stolen or a new iCloud account/Apple ID added/registered, it is highly recommended that you take this report to police. Please do not try to lure thieves out on your own as this can be dangerous.
And please remember to stay patient, this is not a magic service that would provide you with all the information on the fly.